Chain Reaction: John Singleton of Wen-Parker Logistics on Navigating Post-Pandemic Supply Chain Disruptions

Chain Reaction is Sourcing Journal’s discussion series with industry executives to get their take on today’s logistics challenges and learn about ways their company is working to keep the flow of goods moving. Here, John Singleton, chairman and CEO of Wen-Parker Logistics (WPL), discusses how the transportation, logistics, supply chain and storage company is helping companies plan ahead with its suite of flexible solutions.

John Singleton, Chairman and CEO, Wen-Parker Logistics
John Singleton, Chairman and CEO, Wen-Parker Logistics

Name: John Singleton 
Title: Chairman and CEO 
Company: Wen-Parker Logistics

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What industries do you primarily serve?

Since 1997, WPL has been a global leader in air and ocean freight forwarding, U.S. customs brokerage and 3PL fulfillment. With offices primarily in the U.S. and Asia, we’ve been deeply embedded in the fashion sector since our inception.

When it comes to supply chain logistics challenges, there are things companies can fix and things that are beyond their control. How can the former help the latter?

Today’s biggest challenge for our clients is the disruption caused by Covid-19, ongoing conflicts, infrastructure issues and natural disasters. These factors have strained schedules, necessitating earlier decision-making at a time when many were aiming to shorten cycles. Additionally, the shift from a China-centric sourcing model to other regions has further extended timelines.

Maintaining internal discipline and standardized processes provides essential consistency that drives logistics forward. While external challenges will always arise, establishing these practices is a crucial first step toward success.

What areas of logistics aren’t receiving the industry attention they deserve?

Despite the unprecedented disruptions caused by the pandemic, we seem to have lost some of the precision we previously maintained. While many aspects of life have returned to normal, we still face ongoing delays in transit, ports, rail and trucking, often due to misaligned equipment. Although such issues occurred occasionally in the past, they have become the new norm. We must work to restore previous levels of efficiency.

What are the main things brands and retailers could do right now that would immediately improve logistics?

Most brands and retailers that have thrived over the past five years have already taken steps to enhance their supply chains. Key actions include investing in improved planning tools, developing calendars for standard and expedited lead times and building discipline into decision-making processes. Effective execution of these strategies is crucial for better logistics.