The San Antonio-Based Bank Speeds Up Decisioning, Boosting Banker Efficiency and Client Satisfaction

COSTA MESA, Calif., September 05, 2024--(BUSINESS WIRE)--MeridianLink, Inc. (NYSE: MLNK), a leading provider of modern software platforms for financial institutions and consumer reporting agencies, today announced Broadway Bank has achieved significant efficiency gains and an enhanced customer experience through the implementation of MeridianLink^? Mortgage. By automating routine backend tasks and streamlining the application and decisioning process, Broadway Bank has reduced its loan processing time by up to six days, improving both banker productivity and client satisfaction.

Prior to MeridianLink Mortgage, Broadway Bank loan officers were responsible for the input and accuracy of closing costs on loan estimates, as well as disclosing fees to clients. With MeridianLink Mortgage, all operations are centralized under one loan origination system (LOS), facilitating real-time messaging with borrowers, and allowing for quick document uploads. The platform has also led to the automation of four manual administrative processes and the implementation of improved customer data reporting tools, resulting in increased efficiency for both consumers and Broadway Bank staff. To date, these process improvements have helped to reduce the application timeline for some consumers by almost a week. Broadway Bank staff can now use the time saved to communicate directly with customers, allowing for more personalized customer service and creating stronger banking experiences.

"The accuracy of data and efficiency gains from the automation of booking and the disclosure process is key to our ongoing relationships with employees and our clients," said Lynn Yznaga, Senior Vice President, Broadway Bank. "We've not only had a reduction in our turnaround time from application to underwriting, but also from underwriting to closing, enhancing our customer response times. We've had tremendous results from the voice of the customer survey."

Broadway Bank also utilizes MeridianLink^? Consumer, the retail lending product from the comprehensive MeridianLink^? One platform, to facilitate a frictionless consumer experience. The product consolidates data from all existing channels, including in-person and digital services, into one single origination point. Since first utilizing MeridianLink One in early 2023, the bank has seen significant improvements in the account opening and application decisioning processes.

"Our partnership with Broadway Bank and the commitment the institution has shown to leveraging technology to enhance its customer experience and operational efficiencies is a testament to its forward-thinking approach," said Devesh Khare, chief product officer at MeridianLink. "We’re thrilled to see our solutions supporting community banks at every stage of their digital journey, and we look forward to continuing our collaboration with Broadway Bank to help them remain a step ahead of their competitors."