David Kelly

Thank you, Joe. Total revenues of $356 million were slightly above the midpoint of our expectations for the second quarter, increasing 1.3% sequentially and down 8.4% year-over-year. Our technology business grew 1.7% sequentially and declined 6.4% year-over-year. After experiencing some early April assignment ends, consultants on assignment in our technology business were largely stable throughout the remainder of the second quarter.
That said, purchasing activity, even within the same industry was uneven. We've seen significant growth in some of our largest clients, while others have taken a more conservative approach and reduced investment. This pattern is not industry-specific, but rather reflected across the corporate landscape. It is clear that our clients, broadly speaking, are waiting a period of increased confidence to begin more aggressively addressing the backlog of important technology initiatives that has built up over the last two years of measured investment.
Given no apparent near-term catalyst and a moderation in the US economy, we anticipate relatively stable sequential trends in our technology business in the third quarter. Encouragingly, overall average bill rates in our technology business of $90.39 grew 1.2% sequentially and over the last six to eight quarters have largely been stable.
The consistent strong demand for highly skilled talent on both traditional staffing assignments or as part of a managed team or project solution and the options these individuals have, have kept bill rate and pay rates stable even as the overall industry trends have slowed in recent years. Our clients remain focused on critical technology initiatives in the areas of digital, data governance and analytics, AI and ML, UI/UX, cloud, business intelligence, project and program management and modernization efforts.
We have established a foundation of sourcing quality talent at scale for our clients across a range of skill sets for more than 60 years. As technology has evolved over the decades, including recent advancements around AI, we have evolved with the changing skill set demands of our clients,
Flex margins of 25.9% in our technology business increased 60 basis points sequentially, primarily due to annual payroll tax resets. As they have been over the last three quarters bill pay spreads in our technology business were stable on a sequential basis, which continues to be an encouraging data point given the cloudiness in the economic environment.
We've continued to broaden our service offerings beyond traditional staffing assignments to include managed teams and project solution engagements. Clients consider access to the right talent essential to their success and see our services as a cost effective solution for their project requirements.
Our integrated strategy capitalizes on the strong relationships we have with world-class companies by utilizing our existing sales teams, recruiters and consultants to provide higher-value teams and project solutions engagements that effectively and cost efficiently address our clients' challenges.
Our client portfolio is diverse and is mostly comprised of large market leading companies. Market Leaders typically prioritize technology investments to maintain their competitive advantage. Our focus on addressing their needs continues to be critical in our ability to drive sustainable, long-term above-market performance.
From an industry perspective, our largest vertical, financial services experienced improvement sequentially after some recent headwinds, and we experienced notable growth in both business and professional services and travel and leisure industries.
Looking forward to Q3, we expect technology consultants on assignment to remain relatively consistent with the levels we saw at the conclusion of the second quarter. Revenue may be stable to slightly down sequentially should current patterns persist and year-over-year decline should decelerate a bit as compared to the second quarter.
Our FA business, currently 8% of our revenues declined approximately 6% sequentially and declined 23% year-over-year. The year-over-year decline reflects the impact of business we are no longer supporting due to our repositioning efforts in a more challenging macroeconomic environment. Our average bill rate of approximately $51 per hour improved slightly sequentially and is reflective of the higher skilled areas we are pursuing that are more synergistic with our technology service offerings.
We expect Q3 FA revenues to be down sequentially in the mid single digits. Flex margins in our FA business increased 60 basis points sequentially, driven by seasonal payroll tax resets. Flex margins in FA have improved 130 basis points over the last five years as our mix of business has significantly improved. We expect bill pay spreads to remain fairly stable at these levels in Q3.
We have taken necessary and thoughtful measures to strike a balance between associate productivity and our revenue expectations. As we have done in prior economic downturns, we are focused on retaining our most productive associates and making targeted investments in the business to ensure that we are well prepared to capitalize on the market demand once it accelerates.
We continue to invest in our managed teams and project solutions capabilities and the integration of these offerings within the firm, which is progressing well. While the uncertainty in macroeconomic environment has certainly persisted longer than many have expected, I remain tremendously excited about our strategic position and ability to continue delivering above-market performance in our technology business as we have for over 15 years.
The success that we have as an organization doesn't happen without the unwavering trust that our clients, candidates and consultants placed in us. I appreciate the dedication, creativity and resilience displayed by our incredible team.
I will now turn the call over to Jeff Hackman, Kforce's Chief Financial Officer.

Jeffrey Hackman

Thank you, Dave. Second quarter revenues of $356.3 million declined 8.4% year-over-year and were just above the midpoint of our expectations. Earnings per share of $0.75 were near the high end of our guidance. Overall, gross margins in the second quarter increased 70 basis points sequentially, primarily due to seasonal payroll tax resets and a slightly improved direct hire mix.
Margins declined 50 basis points year-over-year to 27.8% due to a combination of a lower mix of direct hire revenue and a slight degree of pricing compression, which has significantly moderated following earlier 2023 pricing sensitivities. In fact, Flex margins in Q2 in our technology business were unchanged year-over- year.
As we look forward to Q3, we again expect them to be essentially unchanged given the stability we are experiencing. Overall SG&A expenses as a percentage of revenue was 21.8%, which is an increase of 50 basis points year-over-year. Our variable based compensation structure, the adjustments we made in July 2023 to reduce our structural costs to the lower revenue levels and disciplined cost management has significantly mitigated the impact of lower revenue and gross profit levels on our profitability.
With that said, we are continuing to prioritize investments in retaining our most productive associates, making targeted investments in leadership and our sales capabilities and advancing our enterprise Initiatives, all of which are expected to significantly contribute to our longer-term financial objectives and prepare us well for when companies more aggressively invest in our technology initiatives.
Our operating margin of 5.5% was toward the high end of our expectations as we benefited from strong flex margins and lower than anticipated SG&A costs. Our effective tax rate in the second quarter was 26.3%, which aligned with expectations. Operating cash flows were approximately $21 million and our return on equity was 35%.
We have prudently managed our business by driving solid organic growth over many years, which has resulted in consistently strong results in a pristine balance sheet with minimal debt. Our pattern of returning significant capital to our shareholders has been consistent over many years and continued in Q2 with over $15 million returned through dividends and share repurchases.
This consistent repurchase activity continues to be strongly accretive to earnings. Additionally, we have increased our dividend in each of the past five years, and the current yield of 2.2% is amongst the highest in our industry. All in, we have returned slightly more than $900 million in capital to our shareholders since 2007, which has represented approximately 75% of the cash generated, while significantly growing our business and improving profitability levels.
Our strong predictable cash flows allow us to remain committed to investing in our business while continuing to aggressively return capital regardless of the economic climate and still maintaining minimal debt levels. Our threshold for any prospective acquisition remains very high. Our strong balance sheet and the flexibility we have under our credit facility provides us with the opportunity to get more aggressive and repurchasing our stock if there is a dislocation between expected future financial performance and the valuation of our shares.
The third quarter has 64 billing days, which is the same as the second quarter of 2024, and one more than the third quarter of 2023. We expect Q3 revenues to be in the range of $347 million to $355 million and earnings per share to be between [$0.65] and $0.73. Our guidance is based upon the assumption of a stable environment and does not consider the potential impact of any other unusual or nonrecurring items that may occur.
We remain excited about our strategic position and prospects for continuing to deliver above market results over the long term while continuing to make the necessary investments to help drive long-term growth and enable us to achieve our longer-term profitability objectives of attaining double digit operating margins at slightly greater than $2 billion in annual revenues.
On behalf of our entire management team, I'd like to extend a sincere thank you to our teams for their efforts. We'd now like to turn the call over for questions.

Question and Answer Session

Operator

Thank you. (Operator instructions)
Mark Marcon, Baird.

Mark Marcon

Good afternoon and thanks for taking my questions. I've got a couple. The first one is, David, when you were going through your prepared comments, you mentioned that you're awaiting a period of increased confidence. And one of the things I'm wondering about and it's come up because this cycle has been very different than other cycles.
To what extent is the lack of confidence or what we're currently seeing in terms of slight revenue declines, function of a softening economic environment versus how much of it is just that some companies over hired during the COVID rebound period and now they're overstaffed.
And then to what extent, do you think we may end up having some sort of impact from uncertainty in terms of how AI is going to end up evolving? And does that cause some IT managers to kind of freeze up? I'm just wondering what your thoughts are there and what signs you're looking for in terms of an increased level of confidence?

David Kelly

Sure. No, I appreciate the questions, Mark. So I think, you said a lot there. Words, I think that resonate certainly we're continuing to see uncertainty in the marketplace. But the other thing I think is important, where we've talked about confidence. We've actually seen a great amount of stability in our business over the course of the last year right, the last four quarters both in terms of our technology revenue trends as well as our margin trends.
So I think that there is uncertainty as it relates to companies saying, I need to accelerate and have an opportunity to accelerate investments. We all look at the economic data and there's a lot of unevenness there, right? We've had on labor data that's been strong. We've had some surprises on the downside and other things, right? We've had inflation. So I think that uncertainty is really driving companies to say, I've got to do those things that are essential and as it relates to those things that are opportunities. This isn't the time.
I think it's also fair. You mentioned a couple of things, and we've mentioned this on prior calls. Certainly during the pandemic, you did see a lot of hiring. So I think part of what you're seeing in terms of the restraint and adding resources probably does have to do with some pull forward. But having said that, again, those things that are critical.
I don't think that this is industry specific. I think it's company opportunistic. We've got a lot of companies actually we're spending more money. We've got some who are more restrained. So I wouldn't say, it's every company is reacting the same way. There's a lot of differences.
I think the last question, the last part of your question related to AI, and I'll just kind of repeat what we've been talking about in the past. I think we're in the early innings as it relates to AI. There's a lot of companies who were thinking about, how it might benefit them, but there's a lot of data concerns as a matter of fact some of the business that we are seeing from our managed solutions business is driven by companies looking to rationalize their data. But we haven't seen a thrust of significant new AI projects as of yet.
So I think early innings there. I don't know necessarily that you're seeing companies are saying, I'm going to wait till the whole AI thing plays out before I make investments because that's going to be too late. Remember, we're dealing with market leaders.
Market leaders are constantly looking to invest in their business to maintain the advantages that they have. So I think many companies don't necessarily have the luxury of just waiting until and if the AI train comes. So hopefully I answered your question.

Mark Marcon

It is and I appreciate the answers, David. And then you mentioned, we're still expecting double digit operating margins if we get to $2 billion in annual revenue. If this pattern, this stable pattern continues and let's say, just hypothetically that it continues for another year or so.
Would you continue to maintain overcapacity, position yourself for $2 billion in revenue or if you were running with revenue levels that were closer to $1.4 or $1.5 billion, would you start taking some steps in order to get the margins closer to targeted levels at those revenue levels. How are you how are you thinking about that, just given the uncertainty that's out there?

David Kelly

Yes. So I think, Mark, I guess couple of things, maybe kind of clarifying our posture in our cost structure. Do we have capacity to grow this business? We sure do. We're not holding on to capacity to meet the needs for a $2 billion revenue stream.
(inaudible) obviously followed the company have been very supportive over many years. We've done a good job and I believe at least during downturns and holding on to adequate capacity such that when things turn, we can take advantage of that and we continue to make investments in technology as well along those lines, right?
When I think about our capacity, I would say, to put a finer point on it. If there is a place where we're investing in resources to drive the business is on the sales side. Obviously, a lot of the investments that we've made have enabled the recruiting side of the business.
So those people are increasingly more productive. We know it's taking longer and there's more effort. It's taking place to win business. So if we're holding onto more people which end or and looking to add, we actually have focused on the sales side.
The other thing, though, I think are really important to mention about the cost structure and Joe alluded to it, I think it is remarks as did I. There is a significant amount of investment that we are making to drive longer term benefit, both in terms of productivity, in terms of efficiency and operating costs. Those are both in the front office and the back office.
So not only are we maintaining capacity, we are taking and we think it's always in a period such as this opportunistic for us to invest for the long term. So there's a lot of things that go into this, and we've often said, we want to be prepared to take advantage so that we can accelerate both revenue and operating margin. We think we're on the right track to do that. This cycle just as we have in the past.

Jeffrey Hackman

And I think, Mark, you mentioned our profitability objectives of double digit. Operating margin is slightly greater than $2 billion. I think Dave touched on a number of key points. And I think that speaks to, I think, the linear nature of how we might see that operating margin progress towards double digit as we grow.
If you look at the investments that we're making today's point, both from a sales and delivery standpoint, disproportionately making investments, the truck drives greater efficiencies in the delivery of that. We've talked also about our back office transformation program. And that is not an insignificant part of getting from where we currently are to our double digit operating margin as well.
And I know we have made comment to this Mark in the past, but as you look at our current investment in some of these programs compared to the benefits that we expect that contribution towards operating margin, we expected about 100 basis points of operating margin. So it is certainly had the linear equations of investing in productivity, which I think Dave commented on and a bit of a step equation certainly on the back office program as well.

Mark Marcon

I appreciate the comment on the back office. I was more wondering about, again, 2022, we did $1.7 billion. We've been a little bit lower than that and there's a lot of uncertainty that's out there. And I certainly expect that when confidence improves, we would see a rebound in terms of revenue. But I was just trying to given the overcapacity that you're keeping, if for some reason or other $1.6, $1.7 billion was more of an organic ceiling.
Could we still get to other than the 100 bps that you just mentioned, could we still see decent improvement with regards to the margins, if you came to the conclusion that it was more of a stable environment as opposed to a growing environment?

David Kelly

Yes, I think just like any good management team, I think we're dynamic and how we think about the business, right? So we will continue to adapt. As I mentioned, yes, we do have capacities, it's not a huge amount of capacity if we are and I think it's fair to say as we see and Jeff just alluded to this. As we see revenues improve and maybe they do improve (inaudible) slowly than we'd like, we still will see and expect improvements in operating margin in excess of those revenue improvements just because of the way that our model works.
So we'll be prudent. We think actually is as revenues might improve, we're going to be able to even more monetize some of those technology investments that we've been making to drive greater productivity. You've seen that, I mean, you saw that in the last upcycle where we saw meaningful improvement in operating margin even at modest revenue growth level.
So I think, again, we will be nimble. We think based upon what we see today, we're on the right path, but we aren't, we don't have our eyes closed here. And if we think that we're going to see a sustained period of time at a, in a slower place, of course, we'll consider that in every investment decision we make and how much capacity that we need.

Joseph Liberatore

Yes, Mark, this is Joe. The last piece that I'd add on to that, excuse me, is when you think about it right, this is multidimensional. So you can't remove time from this equation as well because a lot when we put that out there to your point, we were at a higher revenue level and we're looking at time and maturation of different things that we have going on from a strategic priority standpoint are mainly the back office transformation.
As time continues to play out more, we suspect that we will get greater leverage out of that. So if we're in a more stable environment, not growth, we still have time working in our favor that will dial into those equations in terms of operating margin. So that's from the [Gemini's] standpoint from our back office transformation.
When we look at our integrated strategy and some of the things that our teams have been working real hard on and refreshing our go-to-market methodologies and how we approach the clients. The more time we have with traction with that it builds our pipelines, which then starts to position us either to capture market share and or grow revenue at an accelerated pace.
So you can't neglect the time aspect of these things maturing and the leverage that we'll get from a productivity and efficiency standpoint. So I just that's why it's a very difficult question to answer unless we have all the factors on the table.

Mark Marcon

I really appreciate that, Joe. And then one last one for me, and this is more of a minor numbers question. But this, you've clearly been deemphasizing [FNA]. Clearly, the emphasis is on IT. You're fulfilling the higher level roles that some of your key strategic clients are interested in and I fully appreciate all of that and the justification.
I'm just wondering, is there a level in terms of [FNA] where you would say, at a certain quarterly run rate or annual run rate that should end up basing out? Or is it possible that we could continue these levels of decline for multiple years? Just trying to figure out if that's going to base out at some point?

David Kelly

Yes. So Mark, this is Dave again. So obviously, the market for [FNA] is challenged just in general. We have seen that. And I'm I think that in the near term, I don't think the debt expectation has changed. I think for us, I'll continue to say we've done a nice job, I think in transitioning that business, our average bill rate, there's (technical difficulty).
There's a lot more synergy there as it relates to projects with our technology business. We've got some very strong people who are involved in that business and right now, we think we're on the right path. Obviously, we're consistently looking at the market, looking at how we address that business and enhance that business. So but right now our plans remain unchanged in terms of the direction that we're taking.

Mark Marcon

Great. Thank you.

Joseph Liberatore

Thank you.

Operator

Trevor Romeo, William Blair.

Trevor Romeo

Hi, good afternoon, team. Thanks for taking the questions. I just had one on kind of the progression of demand over the past several months, I guess. I think you saw that uptick in new assignments in March.
And then it sounded like you haven't really seen a further uptick since then. So just sitting here a few months later, has something changed since March or was it kind of more of a one-off increase? I guess just any thoughts on why that uptick we saw in March was short-lived?

Jeffrey Hackman

Yes, Trevor, this is Jeff. It's a good question that you asked. And we talked last quarter about the improvements that we saw in late January, early February, ahead of our Q4 earnings call and we expected that to manifest itself and in yield of new assignment starts in the month of March. Now we talked about last quarter we did see that.
I think Dave mentioned in his prepared remarks that at the beginning of each quarter, there's a bit of a, I would say, natural quarterly assignment attrition or ends. We saw that in early April and for the remainder of the second quarter, our consultants on assignment, our technology business were largely very stable and contemplated, Trevor, and our third quarter guidance is a very similar dynamic as what we experienced during the second quarter, where a little bit of a natural quarter ends in our consultants on assignment and then a stable as you go from there.
So not all of our KPIs and we, as you well know, Trevor pay attention to those every day, every week. I think Dave also mentioned in his prepared remarks that absent a event or some driver to a positive inflection point, what we're seeing in the business is great stability at this time.
So it was good for us. It was the result of a lot of hard work leading up to being able to sequentially grow Q1 to Q2. And when you look at our technology business at the midpoint down very slightly Q2 to Q3. So very stable as you go.

David Kelly

Just maybe, Trevor, a couple of other data points, right, in terms of stability. I think that is the operative word. Our margins in our technology business have been basically unchanged for the last four quarters. Our bill rates, right? I mentioned the $90.39 an average bill rate.
Actually, that hasn't changed in almost two years. So you're seeing an environment where that the demand for those talented high end resources continues to be good. Obviously, those talents resources also have an expectation that they are paid appropriately.
So you're seeing signs of stability in terms of the behavior of our clients. You're seeing signs of stability as it relates to how the talent and supply and demand dynamics in the marketplace. So a lot of again the operative word is stability. No question.

Trevor Romeo

Yes. Okay. That makes a lot of sense. Thank you. And I guess kind of along those lines. It was nice to see the sequential revenue growth come through for tech, flex. I think if you look at, maybe some of the others in the industry or some others that we've spoken with, it didn't necessarily see that sequential growth from Q1 to Q2. Was there anything Kforce specific you think that drove that like new logos, new project wins or anything like that, that drove better performance in Q2?

Joseph Liberatore

Yes, Trevor, it's a great question. I think it's a combination of a lot of the efforts that we've been after for the better part of the last several years and the execution of the team. So I mean, I would have to give the team the credit on that because as you well know, the market is not expanding, which means it's coming from a market share graph.
So I think our teams are executing more effectively than they have in the past, and we're just getting started on that front. So I'm very optimistic, especially with some of the programs that we've put in place and where we are in the evolution of those programs. So I think that's a big piece of what's really unfolded here.

Trevor Romeo

Okay. Thank you all very much.

David Kelly

Thank you.

Operator

Kartik Mehta, Northcoast Research.

Kartik Mehta

Thank you. Joe. I think maybe you talked about a little bit about pricing competition. And I'm wondering, any concern about pricing, competition, increasing others that are keeping capacity because there's a lot of uncertainty in the market and (inaudible) point when demand really picks up and you don't have the people if that were to happen. So wondering if you have any concerns about pricing competition? Or if that could be the next area where you really have to focus on?

Joseph Liberatore

Yes. I would say from a from a competition standpoint, I'd say that's one of the, every cycle is a little bit different. I would say in this cycle, we haven't seen the amount of competitors exit the market that we've historically seen during the dot-com downturn or that we saw during the financial crisis. But in terms of pricing, the pricing competition has been pretty stable.
We don't, we haven't seen anybody in the marketplace operating at scale really coming in with predatory pricing, given the business away. So the demand for a technology talent specifically is still very high. So that's kind of the natural control there is supply demand from a pricing standpoint. So we don't see anything on the horizon there.
And by the way, this is a part of our big move to really go more after the solutions and the managed service managed team space is, we typically see 300 to 400 basis points better from a pricing standpoint. I mean those types of commitments and that's part of our business is growing at a faster pace than our traditional staff aug business.
So we feel real good. And by the way, we spend a lot of time with our people from an education standpoint, on pricing to resistance to make sure that we are providing services at a value relative to the pricing that we're bringing to those clients.
And then the last piece that I would mention from a price standpoint is a lot of the space that we are equipped to go after is space. That's kind of thing sits in between what I'll call true consulting business and staff augmentation business and we believe we have a much more efficient model than your traditional consulting players.
And that's one of the reasons that clients are looking at us and giving us a seat at the table to help them with their solution because we can bring the same quality deliverable to the table in a more economic and more efficient means because we're not deploying resources that are sitting on the bench that maybe don't have the exact skills that somebody needs. We're going into the market and we're getting the right skills at the right time at the right price. So the client benefits from that. So all those things come into play from a pricing standpoint.

Kartik Mehta

And then just one last one. When you've talked about looking at a lot of indicators to kind of figure out how businesses moving forward. And I'm wondering, if you're seeing any clients that are slowing down the project or just you anticipated that they were going to start a project and all of them stopped or on the other end, you're seeing clients extend projects where you thought maybe there might be a slowdown, maybe even on the margin. So just curious since trying to figure out where the fundamentals are moving?

David Kelly

Yes. I would say, as we talk about right? They are certainly is a thorough investigation, I think by clients to institute projects, right? And there are instances where, like, I said earlier, we've had actually a number of clients who are have been aggressive in spending. Certainly there are just as many clients because we're in this state of equilibrium where they are more hesitant.
So one thing I would say, and I think it's in the name of stability when I think back a year or two ago, there were more clients and I can't remember the last time I've heard it in any significant way who were ending projects prematurely and saying I'm not going to continue to spend. I think that they're prudent in their thought process that once they initiate the projects they are following through on them because as we've talked about, they are of a critical nature.
So I think that stability is something that gives us some confidence that maybe we've wrung out some of those things that weren't truly critical. And right now this spend gets pretty consistent is something that as we have sustained as we look to the near term will likely continue to be the case until there is some significant movement in terms of sentiment. We have not seen that yet.

Joseph Liberatore

And the one piece that I would add on to that, when you look at the areas of focus that our teams are honing in on, when you app application development, cloud, data, digital, they all remain, these are also core to businesses that organizations are having to continue to invest here. It's not something that you can turn off or turn down.
I mean, these are all paramount to remain competitive in the marketplace, as well as advanced the business in terms of servicing customers more effectively and providing tools to their internal people. So, you know, we spent a lot of time narrowing our focus over time.
We first, we narrowed our service lines than we narrowed our focus within our technology, service offerings so that we really can get deep and wide in these areas that we believe are critical to the sustainability of ongoing leverage of technology, both internal to our organization as well as their ability to effectively service their customers in an efficient manner and remain competitive.

Kartik Mehta

Thank you very much. I really appreciate it.

David Kelly

Sure, thank you, Kartik.

Operator

(Operator instructions)
Tobey Sommer, Truist.

Tobey Sommer

Thank you. Just a couple of follow-ups for me. With your managed teams investments, are you gaining new capabilities? Can you put some color around, maybe what those investments are achieving compared to a year or two ago? And then with the [FNA], is repositioning is still midstream, I had thought that we were maybe had most of that behind us. Thanks.

David Kelly

Hi Tobey, this is Dave. I'll answer the F&A question and then Joe can make additional comments on our consulting business. So that repositioning is is relatively complete, Tobey, that's why I said the bill rates have gone up significantly. It's a difficult environment right now. I think it's fair to say, right? I don't think we are alone in terms of the performance of our F&A business, but no. The repositioning is largely complete.
Does that mean we're not looking to enhance that skill set to continue to look for opportunities, synergistic opportunities with our technology business? It certainly doesn't mean that. But in terms of the business that we are doing essentially, if I look back a number of years, there was a lot of lower end finance and accounting more transactional-type business. We're really not doing any of that anymore. So what we're seeing now is a market dynamic here predominantly. But no, that is largely complete in terms of the execution repositioning.

Tobey Sommer

Thank you.

Joseph Liberatore

And Tobey from a standpoint of what we're doing from our managed teams, managed services solutions front. We went through an organizational restructuring, I guess it was about two years ago at this point in time. The progress that our leadership team has made in that time has just been, I've been in this business for over 35 years.
It's been transformational. In terms of the upgrade of talent that they've executed as well as the additional, bringing on people that have additional technology expertise, capability, bringing in people who have industry expertise. So this is what I mean about getting deeper and wider in those areas that we're focused in owning in.
And so yes, we brought a lot of talent. We've made a lot of investments in that area. A lot of the individuals we're bringing out, you can pretty much look at any brand that's out there. That's highly reputable and we're bringing in individuals from those top-tier consulting organizations that are really helping us build out our capability.
We've also invested a lot on our delivery performance standpoint because that is so paramount, so that we can be communicating with our clients on how we're performing on those projects and have that transparency because that leads to repeat business that also provides us opportunity into other areas within those organizations where we're bringing these services.
And we're doing all this in an integrated passion, leveraging our people who have relationships in the marketplace, just in fact, here in the last quarter or two, I mean, we've had some really nice wins and in around our strategy to diversify our service offerings within our current clients, leveraging those relationships and our track record on the staff augmentation.
And actually, it's positioning us not just capture more spend, but also when we see the staff augmentation side slowing and or maybe being compressed from a margin standpoint. It's opening doors for us. I mean, just here in the last like couple of quarters, we've had some really nice wins in large retail transportation, financial services clients on those mainstream modernization fronts that I mentioned earlier.
And each of these particular cases, our clients had become very challenging to win a reasonable margin staff augmentation business. So our team pivoted leveraging our Kforce consulting solutions, and it's really working well from an integrated standpoint.

Tobey Sommer

Thank you.

David Kelly

Thank you, Tobey.

Operator

This concludes the question and answer. I'll turn the call to Joe Liberatore for closing remarks.

Joseph Liberatore

Yes. So thank you for your interest and support in Kforce. I'd like to express my gratitude to every Kforcer for your ongoing efforts and passion and to our consultants and clients for your trust and faith in partnering with Kforce and allowing us the privilege to serve you. We look forward to talking with you again after a third quarter 2024.

Operator

This concludes today's conference call. Thank you for joining.
You may now disconnect.