-- Gaming and Technology Gold Award 2025 for Best Productivity-Enhancing Technology signals rising importance of revenue management for casino and gaming properties --

-- Senior VP Frank Pitsikalis highlights guestsense.ai revenue management advantages in "New Era Hospitality: Revenue Beyond The Room" in The Lab at G2E 2024 –

ALPHARETTA, Ga., October 03, 2024--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced that guestsense.ai – artificial intelligence (AI) embedded in several Agilysys solutions to improve revenue management, staff productivity, personalized guest experiences and other advantages – now powers new capabilities in Agilysys Spa that led to the solution’s earning the Gaming and Technology Gold Award 2025 for Best Productivity-Enhancing Technology at Global Gaming Expo (G2E) 2024.

G2E is the premier event in the international gaming industry and the Global Gaming Business (GGB) Gaming and Technology Awards are the top honors recognizing excellence in innovation and practical application in gaming disciplines. The 2025 Gold and Silver Award winners were revealed October 1 in Global Gaming Business magazine.

Frank Pitsikalis, Senior Vice President, Product Strategy for Agilysys, will show how guestsense.ai enables revenue optimization advantages in Agilysys Spa and in other Agilysys solutions in 'New Era Hospitality: Revenue Beyond The Room' at G2E on Tuesday, October 8th at 10:30 a.m. ET in The Lab, Booth #5824, Hall D, The Venetian Expo, Las Vegas. Each year at G2E, The Lab serves as a hub for thought leadership exploring the future of gaming and is a launching pad for emerging trends for the gaming ecosystem.

On October 2, Agilysys announced several of its solutions leveraging guestsense.ai to advance revenue management and staff productivity for casino and gaming properties. In Agilysys Spa, guestsense.ai leverages contextual variables – including a patron’s player status and points, real-time capacity and utilization data, and user-controlled rules – to optimize appointments and pricing offered to guests; create ideal schedules based on therapist skills and real-time service requests; allocate the most profitable services to the highest-demand times; enable "automated concierge" conversational reservations; and capture the most profitable revenue opportunities in spas operating in casino and gaming properties. guestsense.ai also optimizes revenue by intelligently reducing unsold gaps in each therapist’s schedule – called Spa Minimum Gap Restriction – an essential capability for spa operations focused on both spa profitability and therapist satisfaction, especially when reservations can be made online without direct guidance by a spa director or reservation manager to avoid unsold blocks of time.