Decision to uphold centralized routing system underscores the 988 Lifeline’s mission to deliver a consistently high standard of mental health and crisis care

OMAHA, Neb., Oct. 17, 2024 (GLOBE NEWSWIRE) -- CX360, Inc. (“Mosaicx”), a conversational AI pioneer, applauds today’s decision by the Federal Communications Commission (FCC) to adopt a new regulation requiring georouting for wireless calls to the 988 Suicide & Crisis Lifeline. This decision enables help seekers to receive localized care, maintains the 988 Lifeline’s centralized routing system and promotes a uniform standard of care for people experiencing a mental health crisis.

Mosaicx provides the intelligent routing technology that supports both georouting and routing of calls from all help seekers, ensuring specialized crisis care and resources for diverse communities, including at-risk groups such as veterans, Spanish speakers and members of the LGBTQI+ community.

“We’re grateful to the FCC for making this crucial decision to better help individuals in crisis,” said Rebecca Jones, president of Mosaicx. “This decision highlights the FCC’s commitment to ensuring help seekers receive the benefits of georouting as quickly as possible. We applaud them for recognizing the importance of maintaining the centralized structure of the 988 Lifeline to support this effort.”

Mosaicx’ ongoing partnership with Vibrant Emotional Health, the 988 Lifeline network administrator, continues to advance the accessibility, responsibility and efficiency of this vital resource.

If you or someone you know is struggling or in crisis, help is available. Text or call 988 or visit 988lifeline.org for 24/7 support.

To learn more about Mosaicx and its involvement in advancing the 988 Lifeline, visit mosaicx.com.

About Mosaicx

Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx is a part of West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).

Mosaicx Media Contact
AnnMarie Carson
[email protected]
206-282-4923 ext. 119