Recognizes Leading Brands Across Multiple Industries for Customer Experience Excellence

ORLANDO, Fla., September 23, 2024--(BUSINESS WIRE)--ENGAGE 2024 — Verint^? (NASDAQ: VRNT), The CX Automation Company^?, today announced the winners of its Global Customer Awards at Engage 2024. This premier annual conference is designed to help organizations increase CX automation and achieve AI business outcomes, now.

Verint’s Engage Global Customer Awards recognize individuals and their respective organizations that are using Verint solutions to deliver significant, tangible AI business outcomes for their companies and customers. Winners were acknowledged for their ability to elevate customer experience in their organizations and awarded in the following categories: Customer Engagement Champion; Driving Success with Digital Engagement; Elevating Experience; Innovating with AI & Bots and Powering CX Automation.

This year, Verint invited Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, and Derek Top, research director and principal analyst from Opus Research, to evaluate the finalists and determine the winners of each category.

"We’re honoring the standout individuals and organizations that are harnessing the Verint Open Platform to enhance customer satisfaction while empowering their workforce," says McGee-Smith. "They illustrate how embracing digital solutions like AI can lead to increased efficiency, enhanced agent performance and real business outcomes in the contact center."

"In a year driven by AI innovation, the Verint Engage Global Customer Awards are a testament to the unwavering commitment of the pioneering companies that are successfully providing exceptional customer experiences," added Top.

Following are the winners of the Verint Engage Global Customer Awards:

Customer Engagement Champion

• PLATINUM: Pfizer Connect, Pfizer

• GOLD: Mattias Liljeberg, Louisiana Blue

Driving Success with Digital Engagement

• PLATINUM: Eric Bigelow, Qualfon

• GOLD: Alex Nassi, SugarCRM

Elevating Experience

• PLATINUM: Angie McConnell, PREMIER Bankcard

• GOLD: Daniela Siani Paschoal, Claro Brasil

Innovating with AI & Bots

• PLATINUM: Customer Experience Business Analyst, Leading Financial Services Technology Provider

• GOLD: Customer Service Team, Bradesco Seguros

Powering CX Automation

• PLATINUM: Kerry S. Adams, U.S. Bancorp

• GOLD: Prasanna Chand, Wayfair

"Congratulations to the award winners for their exceptional accomplishments in improving CX automation," says Verint’s Jasen Williams, global vice president, Corporate Marketing. "Their dedication to providing AI business outcomes to their customers sets a high standard for industry excellence."