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In the news release, Yiren Digital's First ESG Report Highlights at a Glance, issued 12-Jul-2024 by Yiren Digital over PR Newswire, we are advised by the company that the 2nd paragraph, 1st sentence, should read "Understanding Yiren Digital First ESG Report with Infographic" with an embedded link and a new photo should be added rather than as originally issued. The complete, corrected release follows:
Yiren Digital's First ESG Report Highlights at a Glance
BEIJING, July 12, 2024 /PRNewswire/ -- Yiren Digital Ltd. (NYSE: YRD), an AI-powered platform providing financial and lifestyle services in China, recently released its first ESG report. The report underscores Yiren Digital's mission of "Better Lives Through Digital Innovation," highlighting its commitment to environmental sustainability and social responsibility. Here are the highlights at a glance.
***Technological Innovation Enhances Customer Experiences***
Yiren Digital has developed a business strategy based on "AI + Diversified Scenarios" and launched the "AI Lab" program. Applying AI models across various business scenarios, Yiren Digital has made its services safer, more efficient, and more intelligent. In 2023, Yiren Digital provided over 2.1 million intelligent customer services, significantly enhancing efficiency and user experience. With AI integrated into all operations and a focus on user-centric service practices, the company achieved high customer satisfaction rates across its three business lines: 94% for financial services, 96% for insurance brokerage, and 95% for consumption and lifestyle services.
Moreover, Yiren Digital prioritizes user information security and privacy protection. The company enhanced its security capabilities through system building, safety protocols, emergency management, and security audits. In 2023, Yiren Digital's products obtained ISO 27001 Information Security Management System Certification and National Level 3 Classified Protection Certification. Furthermore, the company developed the Hawkeye anti-fraud model, identifying and tagging over 20,000 clients from potentially dubious sources during the year by using a joint mechanism of "AI automatic identification + manual assistance," thereby contributing to safeguarding the financial industry ecosystem.
***Empowering Customers through Inclusive Financial Solutions and Societal Contributions***
Yiren Digital has focused on financial inclusiveness over the past decade, meeting the comprehensive financial service needs of individuals and small businesses and ensuring equal financial service access for all via technology innovations. In 2023, the company facilitated RMB 3.6 billion in loans through its Yixianghua platform, providing inclusive and flexible financial solutions to individuals underserved by traditional financial services. This included unsecured credit loans to over 460,000 micro and small business owners coming from over 300 prefecture-level and 2,600 county-level regions.